Terms of service
Terms & Conditions – Craftaison
Article 1 – Definitions
In these Terms & Conditions, the following definitions apply:
- Craftaison Online Store: The online store operated by Craftaison, available at www.craftaison.com
- Customer: Any individual or legal entity placing an order with Craftaison
- Agreement: Any order or purchase agreement between Craftaison and the customer
- Products: All goods offered through the Craftaison online store
Article 2 – Company Information
Trading Name: Craftaison
📧 Email: info@craftaison.com
🌐 Website: www.craftaison.com
Customer support is available by email only.
We aim to respond within 24 hours.
Complaints are generally handled within 2 business days.
Article 3 – Scope
3.1 These Terms & Conditions apply to all offers, orders, and agreements between Craftaison and customers in the United Kingdom.
3.2 By placing an order, the customer accepts these Terms & Conditions.
3.3 Any deviations are only valid if agreed upon in writing.
Article 4 – Product Availability
4.1 All offers are subject to availability.
4.2 Craftaison makes every effort to keep product information accurate and up to date but cannot guarantee continuous product availability.
4.3 If a product becomes unavailable after an order has been placed, the customer will be notified and receive a full refund.
4.4 Craftaison reserves the right to modify or discontinue products at any time.
4.5 Price changes do not affect confirmed orders.
4.6 Craftaison delivers throughout the United Kingdom.
4.7 Delivery times may vary depending on logistical circumstances.
Article 5 – Formation of the Agreement
5.1 The agreement is concluded once the order confirmation email has been sent.
5.2 The customer will receive a summary of the order and payment.
5.3 From that moment, the agreement becomes legally binding.
5.4 Subscription services may be subject to separate terms.
5.5 Changes or cancellations require a written request and approval by Craftaison.
Article 6 – Right to Cancel & Returns
6.1 In accordance with UK consumer law, customers have the right to cancel their purchase within 14 days of receiving their order.
6.2 Return shipping costs are the responsibility of the customer.
6.3 Returns must follow the instructions provided by Craftaison.
6.4 The following items cannot be returned:
- Personalised products
- Opened hygiene or personal care products
6.5 Return requests should be sent to:
6.6 Once approved, customers will receive detailed return instructions.
6.7 Any additional costs, such as customs duties or taxes, are the customer's responsibility.
Article 7 – Refunds
7.1 Return shipping costs are the responsibility of the customer.
7.2 Refunds will be processed within 14 days after the returned item has been received and inspected.
7.3 Refunds may be withheld until the returned goods or valid proof of return shipment has been received.
7.4 A partial refund may be issued if products are returned damaged or incomplete.
Article 8 – Prices & Taxes
8.1 All prices are shown in British Pounds (GBP) and include VAT where applicable.
8.2 Any additional charges or fees are the responsibility of the customer.
8.3 Craftaison accepts no responsibility for such additional charges.
8.4 Promotional offers and discount codes cannot be combined unless stated otherwise.
Article 9 – Delivery
9.1 Craftaison processes all orders carefully and efficiently.
9.2 Estimated Delivery Time
United Kingdom: 5–10 business days
9.3 Delivery times are estimates only and cannot be guaranteed.
9.4 Risk transfers to the customer upon delivery.
9.5 Visible shipping damage must be reported within 48 hours of delivery.
Article 10 – Warranty
10.1 Products supplied by Craftaison conform to the agreement.
10.2 Customers are entitled to their statutory rights under UK consumer law.
10.3 Product defects should be reported to:
10.4 Warranty periods may vary depending on the product.
Article 11 – Payment
11.1 Payments must be made using one of the payment methods offered on our website.
11.2 Orders are processed only after payment has been successfully received.
11.3 In the event of payment issues, Craftaison reserves the right to suspend or cancel the order.
Article 12 – Complaints
12.1 Complaints should be reported as soon as possible.
12.2 Please send complaints to:
12.3 We will respond within 14 days at the latest.
Article 13 – Liability
13.1 Craftaison is not liable for damage resulting from improper use of its products.
13.2 Our liability is limited to the total value of the relevant order.
13.3 Craftaison is not responsible for delays caused by shipping carriers or third parties.
Article 14 – Governing Law & Disputes
14.1 These Terms & Conditions are governed by the laws of England and Wales.
14.2 Both parties agree to first attempt to resolve any dispute amicably.
14.3 If no resolution can be reached, disputes shall be submitted to the competent courts of England and Wales, unless mandatory consumer protection laws provide otherwise.
14.4 In the event of any discrepancies between language versions, the English version shall prevail.
Article 15 – Final Provisions
15.1 Any amendments to these Terms & Conditions must be made in writing.
15.2 By placing an order, the customer confirms that they have read and accepted these Terms & Conditions.