Shipping policy
🚚 Shipping & Returns – Craftaison
At Craftaison, we do everything we can to ensure you receive your new products as quickly as possible. Below you'll find important information about shipping, delivery times, and returns.
📦 Free Shipping
We offer free shipping on all orders within the United Kingdom.
No hidden fees or extra charges — shop with confidence and no surprises.
⏱️ Delivery Times
Due to high order volumes, delivery may occasionally take slightly longer than expected.
Estimated delivery time: 5–10 business days (United Kingdom)
We know you're looking forward to receiving your order, and we truly appreciate your patience. Our team is working hard to get your order delivered as quickly as possible. ❤️
🔄 Easy & Hassle-Free Returns
If you're not completely satisfied with your purchase, you can request a return within 30 days of receiving your order.
➡️ Please read our Return Policy for full details on eligibility and the return process.
Once your returned item has been received and inspected, refunds are usually processed within 5–7 business days.
Return shipping costs are the responsibility of the customer.
🔒 Carefully Packed
Every order is carefully packed to ensure your products arrive safely and in perfect condition.
📍 Order Tracking
As soon as your order has been shipped, you'll automatically receive a tracking number.
This allows you to track your parcel at any time and view the estimated delivery date.
💬 Contact
If you have any questions about shipping, returns, or our products, we're always happy to help.
Our customer support team is available 24/7 via email.
Free Shipping
Save on expensive shipping costs!
Customer support
We're available 7 days a week to help you!
30-Day Money-Back Guarantee
Your satisfaction is guaranteed—or your money back!
Exceptional Products
Our products stand out for their quality, durability, and functionality.
FAQ
Everything you need to know about orders, shipping, and our products.
How can I contact you if I have any questions?
Do you have a question about a product or shipping? Our team is happy to help!
📩 Contact us by email
⏱️ Response time: Within 1–2 business days.
Please include your order number in your message so we can assist you more quickly.
What can I do if I'm not satisfied with my purchase?
We want you to be 100% satisfied. That's why we offer a 30-day return policy.
If the product isn't the perfect fit for your home, we'll be happy to help you find a quick and hassle-free solution.
What makes Craftaison different from other home décor stores?
We carefully select every product based on three key principles:
✔️ Timeless design
✔️ High-quality, durable materials
✔️ A warm and stylish aesthetic
Our collection isn't mass-produced—it's a carefully curated selection designed to add character to your home.
At Craftaison, you won't find ordinary, everyday products. Instead, you'll discover stylish home essentials that truly stand out.