★★★★★
Really pleased with my purchase. The product is practical, easy to use and does exactly what I needed. Would happily order from Craftaison again.
Privacy policy
Privacy Policy – Craftaison
Last updated: 31 October 2025
At Craftaison (online store: www.craftaison.com), we are committed to protecting your privacy.
This Privacy Policy applies exclusively to customers in the United Kingdom.
It explains what personal data we collect, why we collect it, how we protect it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data Controller
Craftaison is responsible for the processing of personal data collected through this online store and our services in the United Kingdom.
If you have any questions, please contact us at:
2. What Data We Collect
2.1 Personal Information You Provide
- Name and address
- Email address and phone number
- Order and payment information (only the data required to process your transaction; full credit card numbers are never stored)
- Account information (username and encrypted password)
- Customer service communications
2.2 Information Collected Automatically
- IP address, device information, and browser details
- Website usage data (pages visited, clicks, search terms, access times, etc.)
- Cookie IDs and similar technologies (see Section 6)
3. Why We Process Your Data
We process personal data for the following purposes:
- Processing and delivering your orders within the United Kingdom (contract performance)
- Payment processing and fraud prevention (legitimate interests / legal obligation)
- Account management and customer support (contract performance)
- Sending service emails (order confirmations and shipping updates)
- Newsletters and promotional offers (only with your prior consent where required)
- Improving our website and performing statistical analysis (legitimate interests / cookie consent)
4. Sharing Your Personal Data
We only share your personal data with trusted service providers who help us operate our business in the United Kingdom, including:
- Payment providers
- Shipping and delivery partners
- IT and hosting providers
- Marketing service providers (only where consent has been given)
These partners are contractually required to protect your personal data.
We never sell your personal data.
International Data Transfers
Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement (IDTA) or other legally approved transfer mechanisms.
5. Data Retention
We retain your personal data only for as long as necessary:
- Order and invoice data: up to 6 years, in accordance with UK tax and accounting requirements
- Account information: while your account remains active or up to 24 months after inactivity
- Customer support enquiries: up to 24 months
- Marketing data: until you withdraw your consent
- Cookies: according to their legal or technical retention period
6. Cookies
In accordance with applicable UK privacy laws, our website uses:
- Essential cookies
- Preference cookies
- Analytics cookies (with consent where required)
- Marketing cookies (only with your explicit consent)
You can manage your cookie preferences at any time through our cookie banner or your browser settings.
7. Data Security
We implement appropriate technical and organisational security measures, including encryption, restricted access, and regular security reviews, to protect your personal data.
8. Your Rights
Under the UK GDPR and the Data Protection Act 2018, you have the right to:
- Access your personal data
- Correct inaccurate personal data
- Request deletion of your personal data
- Restrict the processing of your personal data
- Receive a copy of your personal data (data portability)
- Object to processing
- Withdraw your consent at any time
To exercise any of these rights, please contact us at:
We will respond to your request within 30 days.
Right to Lodge a Complaint
If you believe your data has been handled incorrectly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
9. Children
Our services are not intended for individuals under the age of 16 in the United Kingdom.
We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available at:
11. Contact
CUSTOMER EXPERIENCES
What Our Customers Say
Real experiences from customers who have ordered from Craftaison.
★★★★★
4.7/5
10,000+ happy customers
★
Customer reviews
★★★★★
Great experience from start to finish. Everything was straightforward and the product is just as described. Very happy with it!
Charlotte Williams
Customer at Craftaison
★★★★★
A genuinely useful product that makes everyday life a little easier. Good quality and excellent value for money.
James Mitchell
Customer at Craftaison
★★★★★
Really impressed! Easy to order, simple to use and does the job brilliantly. I'll definitely keep Craftaison in mind for future purchases.
Emily Thompson
Customer at Craftaison
★★★★★
Exactly what I was looking for. Practical, well designed and very good value. Couldn't ask for much more.
George Harrison
Customer at Craftaison
★★★★★
Very happy with my order. The product is easy to use and has been a great addition to my home. Would recommend.
Amelia Robinson
Customer at Craftaison
★★★★★
Fantastic little purchase. Does what it promises and saves me time. Really glad I decided to give it a try.
Harry Wilson
Customer at Craftaison
★★★★★
Lovely product and a smooth shopping experience. Everything was clear and easy throughout. Very pleased!
Sophie Clarke
Customer at Craftaison
★★★★★
Good quality for the price. It's practical, straightforward and works well for everyday use. Five stars from me.
Thomas Walker
Customer at Craftaison
★★★★★
Really useful and thoughtfully designed. It's one of those products you don't realise you need until you have it!
Isabella Wright
Customer at Craftaison
★★★★★
Very satisfied with my purchase. Does exactly what I wanted it to do and feels like good value.
Jack Thompson
Customer at Craftaison
★★★★
Happy with the product overall. It's easy to use and works well. A good purchase and would consider buying again.
Grace Anderson
Customer at Craftaison
★★★★
Good product and straightforward to order. Does the job nicely and I'm pleased with the quality.
William Cooper
Customer at Craftaison
★★★★
A useful addition to the house. Simple, practical and good value. Very happy with it overall.
Mia Roberts
Customer at Craftaison
★★★★
Works as expected and is easy to get started with. A solid purchase for the price.
Daniel Evans
Customer at Craftaison
★★★★
Really pleased overall. The product is handy and makes things a little easier around the house.
Lily Morgan
Customer at Craftaison
★★★
The product is useful and does what I expected. A decent purchase, although there is a little room for improvement.
Benjamin Scott
Customer at Craftaison
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FAQ
Everything you need to know about orders, shipping, and our products.
What types of products does Craftaison offer?
Craftaison offers practical products designed to make everyday life safer and easier.
Our range includes car security solutions, dashcams, home security cameras, video doorbells, smoke alarms and other useful home safety products. Explore our collection to find the right solutions for your needs.
How do I choose the right product for my needs?
Think about what you want to protect, whether it's your vehicle, your home or your family.
Each product page provides details about the product's features and benefits to help you choose the option that best suits your needs.
Are Craftaison products easy to install and use?
Absolutely! All our products are designed to be easy to use. Simply switch them on and place them where you need them.
We've already taken care of the complicated work, so you can enjoy simple, hassle-free security.
How long does delivery take?
We offer free tracked shipping across the UK. Delivery times may vary depending on your location and order.
Once your order has been dispatched, you can use your tracking information to follow its progress.
Can I return a product if I'm not satisfied?
Yes! You can return your purchase within 30 days, in accordance with our returns policy. We want you to feel confident shopping with Craftaison.
Please check our returns policy for the full process and conditions. Your statutory consumer rights remain unaffected.
How can I contact Craftaison customer support?
We're happy to help with questions about our products, orders, delivery or returns. You can reach our support team by emailing info@craftaison.com.
Please include your order number if you're contacting us about an existing order. We aim to respond within 48 hours.
Customer Support Hours: Monday to Sunday, 9:00 AM – 5:00 PM.